@import url('https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@0,400;0,500;0,600;1,400;1,500&family=Manrope:wght@400;500;600;700&display=swap');
:root{--ink:#183c36;--forest:#123c34;--gold:#c9ad78;--paper:#f9f8f4;--line:#dedfd7;--muted:#6e7771;--serif:'Cormorant Garamond',Georgia,serif;--sans:'Manrope',Arial,sans-serif}*{box-sizing:border-box}html{scroll-behavior:smooth;scroll-padding-top:100px}body{margin:0;background:var(--paper);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.7}button,input,textarea,select{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}a{color:inherit;text-decoration:none}button{cursor:pointer}button:disabled{opacity:.55;cursor:wait}a:focus-visible,button:focus-visible,summary:focus-visible{outline:3px solid #ae8746;outline-offset:5px}input:focus,textarea:focus,select:focus{outline:2px solid 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span{transform:rotate(45deg)}.faq-items p{margin:16px 0 0;color:#6b7766;font-size:12px;line-height:1.9}footer{padding:55px 8% 25px;background:#12382f;color:#e2e8db;display:grid;grid-template-columns:1fr 1fr;gap:20px}footer strong{letter-spacing:4px;font-size:18px;font-weight:500}footer p{font-size:11px;line-height:1.9;margin:14px 0;color:#b5c4b1}footer>div:nth-child(2){display:flex;align-items:flex-end;flex-direction:column;gap:12px;font-size:11px}footer small{font-size:9px;color:#9baf99}.footer-end{grid-column:1/-1;padding-top:22px;border-top:1px solid #ffffff1c;font-size:9px;margin-bottom:0}.privacy{max-width:1050px;margin:auto}.privacy h1{font-size:70px;margin-bottom:35px}.privacy h2{font-size:32px;margin:40px 0 12px}.privacy p{font-size:13px;color:#5e6f62}.privacy .lead{font-size:17px;max-width:650px}.privacy p a{text-decoration:underline}.access-page{min-height:100vh;padding:14vh 10%;background:#edf1e8}.access-page h1{font-size:65px}.access-page p{max-width:520px}.access-page>a:last-child{display:block;font-size:12px;margin-top:30px}
/* Operations desk */
.admin-shell{display:flex;background:#f5f6f1;min-height:100vh;color:#234035;font-size:12px}.admin-sidebar{width:245px;background:#123a30;color:#d8e6d3;position:fixed;inset:0 auto 0 0;padding:38px 25px;display:flex;flex-direction:column;z-index:10}.admin-wordmark{font-size:26px;letter-spacing:4px;display:block;margin-bottom:10px;color:#fff}.admin-wordmark i{font-family:var(--serif);letter-spacing:0;font-size:23px}.admin-sidebar .eyebrow{font-size:8px;letter-spacing:2px;margin-bottom:46px}.admin-sidebar nav{display:block}.admin-sidebar nav button{border:0;background:transparent;color:#b7cdb4;width:100%;display:flex;align-items:center;gap:12px;padding:14px 12px;text-align:left;font-size:11px;margin-bottom:8px}.admin-sidebar nav button.active{background:#2b5143;color:white}.admin-sidebar nav button span{margin-left:auto;background:#ffffff1c;border-radius:3px;padding:0 5px}.sidebar-bottom{margin-top:auto;font-size:10px}.sidebar-bottom p{font-size:10px;line-height:1.9;color:#9fb79c;margin-top:15px}.sidebar-bottom a{display:flex;align-items:center;gap:10px;margin-top:25px}.live-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#bdd795;margin-right:7px}.admin-main{margin-left:245px;width:calc(100% - 245px);padding:24px 40px 55px}.admin-top{display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #dce2d4;padding-bottom:18px;margin-bottom:40px}.admin-top .eyebrow{margin:0;font-size:8px}.admin-top a{font-size:10px}.admin-heading{display:flex;align-items:center;justify-content:space-between;gap:30px;margin-bottom:35px}.admin-heading h1{font-size:43px;letter-spacing:-.7px;margin-bottom:12px}.admin-heading p{font-size:11px;color:#798575;margin:0}.outline-button{display:inline-flex;align-items:center;justify-content:center;gap:9px;border:1px solid #cad4c3;background:transparent;color:#244733;padding:9px 13px;font-size:10px;white-space:nowrap}.outline-button:hover{background:#edf1e8}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:35px}.stats>div,.stats>button{padding:22px;background:#fff;border:1px solid #dce2d5;text-align:left;color:var(--ink)}.stats>button.active{background:#e7efde;border-color:#779668}.stats span{font-size:10px;display:flex;align-items:center;gap:6px;justify-content:space-between;color:#6c7b63}.stats strong{font-family:var(--serif);font-size:44px;line-height:1.2;display:block;margin:14px 0 7px;font-weight:500}.stats strong i{font-family:var(--sans);font-size:16px;color:#89977f;font-style:normal;margin-left:8px}.stats small{font-size:9px;color:#899580}.records{background:white;border:1px solid #dce2d5}.records-heading{padding:24px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #e6eade}.records h2{font-size:28px;margin:0}.filters{padding:20px 24px;display:flex;align-items:center;gap:15px}.filters select{border:1px solid #d5ddce;background:#fff;padding:10px;font-size:10px;color:var(--ink)}.search{display:flex;align-items:center;gap:10px;border:1px solid #d5ddce;padding:0 12px;flex:1}.search input{border:0;outline:0!important;width:100%;min-width:70px;padding:11px 0;background:transparent;font-size:11px}.filters .check-row{font-size:10px;white-space:nowrap;margin:0}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:11px}th{background:#f4f6ef;text-align:left;color:#7a8970;font-size:9px;font-weight:500;padding:12px 20px;white-space:nowrap}td{padding:20px;border-bottom:1px solid #e9ede2}td strong{font-size:12px;font-weight:600}td small{display:block;font-size:9px;color:#829078;margin-top:5px;white-space:nowrap}.score-pill{font-size:11px;display:inline-block;background:#eaf1e2;color:#385b2e;padding:3px 8px;white-space:nowrap}.score-pill.low{background:#fbeadd;color:#994b2b}.contact-pill{font-size:9px;color:#9a672e;white-space:nowrap}.status{display:inline-block;padding:4px 9px;border-radius:3px;white-space:nowrap;font-size:9px}.status.new{background:#f4eddb;color:#997536}.status.in-progress{background:#e6eef2;color:#426d82}.status.resolved{background:#e7f0df;color:#4c753d}.review{display:flex;align-items:center;gap:8px;border:0;background:none;color:#31572c;font-size:10px}.muted{color:#899680;font-size:10px}.empty{padding:55px 25px;text-align:center;color:#8c9b81}.empty>svg{margin-bottom:15px}.empty h3{font-size:29px;color:#426239;margin-bottom:12px}.empty p{font-size:11px;max-width:430px;margin:0 auto 25px}.records-footer{font-size:9px;color:#8e9a84;padding:15px 24px}.admin-tip{display:flex;align-items:flex-start;gap:12px;margin-top:22px;color:#7e8d73;font-size:10px}.admin-tip svg{flex-shrink:0;margin-top:3px}.admin-tip p{margin:0}.link-section{padding:30px}.link-section>form>p{font-size:11px;color:#7c8b71}.new-link{display:flex;gap:12px;margin:25px 0}.new-link input{flex:1;width:100%;min-width:0;border:1px solid #ccd7c1;padding:14px;color:var(--ink);font-size:12px;background:#fafbf8}.trip-list article{padding:24px 0;border-top:1px solid #e2e8da}.trip-list article>div>strong{display:block;font-size:14px}.trip-list small{display:block;font-size:9px;color:#839078;margin-top:4px}.trip-list article input{width:100%;font-size:10px;border:1px solid #e0e7d9;padding:9px;background:#f5f8f0;margin-top:10px;color:#627b55}.trip-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:14px}.danger-link{background:none;border:0;padding:8px;color:#a35c46;font-size:10px}.toast{position:fixed;right:30px;top:20px;padding:15px 20px;background:#284f36;color:white;box-shadow:0 8px 30px #0002;z-index:100;display:flex;align-items:center;gap:12px;font-size:12px}.drawer-overlay{position:fixed;inset:0;background:#112b2377;z-index:50;display:flex;justify-content:flex-end}.drawer{width:min(600px,100%);height:100%;overflow-y:auto;padding:35px;background:white;box-shadow:-12px 0 45px #0002}.drawer-head{display:flex;align-items:center;justify-content:space-between}.drawer-head .eyebrow{margin:0;font-size:9px}.drawer-head button{background:none;border:0;color:var(--ink)}.drawer h2{font-size:42px;margin:25px 0 10px}.drawer h3{font-size:29px}.drawer h4{font-size:10px;text-transform:uppercase;letter-spacing:1px;color:#839377;margin:25px 0 8px}.drawer p{font-size:12px;line-height:1.85}.detail-meta{display:flex;gap:16px;align-items:center;flex-wrap:wrap;font-size:11px;margin-top:25px}.guest-quote{white-space:pre-wrap;background:#f5f7f0;padding:17px}.detail-ratings{display:flex;flex-wrap:wrap;gap:8px}.detail-ratings span{background:#edf3e4;padding:7px 11px;font-size:10px;text-transform:capitalize}.drawer hr{border:0;border-top:1px solid #dfe6d7;margin:30px 0}.drawer-actions{display:flex;justify-content:space-between;align-items:center;margin:20px 0}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
@media(min-width:1600px){.hero-content{padding-top:140px}.form-panel{padding-top:80px}}@media(max-width:1100px){header{padding:0 4%}nav{gap:18px}.section{padding-left:6%;padding-right:6%}.hero-content{padding-left:6%}.steps{gap:8px}.steps>div{font-size:8px}.form-panel{padding:45px 30px}.admin-sidebar{width:205px;padding:30px 18px}.admin-main{margin-left:205px;width:calc(100% - 205px);padding:24px}.stats{gap:10px}.stats>div,.stats>button{padding:17px}.filters{flex-wrap:wrap}.search{min-width:100%}.admin-heading h1{font-size:37px}.stats small{font-size:8px}td{padding:16px}.support-band{padding-left:6%;padding-right:6%}}
@media(max-width:760px){html{scroll-padding-top:20px}header{height:84px;padding:0 5%}.brand{gap:14px}.liss-logo{width:80px;height:47px}.liss-logo img{width:98px;left:-9px;top:-27px}.brand-divider{height:30px}header nav>a:not(.nav-button){display:none}.nav-button{font-size:0;padding:10px;border:0;gap:0}.nav-button svg{width:23px;height:23px}.hero{height:680px;min-height:0;max-height:none}.hero-image{object-position:48% center}.hero-shade{background:linear-gradient(90deg,#082b25c9,#09291f40),linear-gradient(0deg,#123b2ac2,transparent 55%)}.hero-content{padding:98px 7% 110px}.hero h1{font-size:58px;letter-spacing:-1.4px;line-height:1.06}.hero p{font-size:13px}.hero .eyebrow{font-size:8px;letter-spacing:2px}.hero-small{font-size:9px}.hero-caption{left:7%;right:7%;bottom:28px;font-size:8px}.hero-caption span:last-child{max-width:140px}.hero-scroll{display:none}.section{padding:60px 7%}.intro{grid-template-columns:1fr;gap:25px;padding-bottom:32px}.intro h2{font-size:43px}.intro-copy{padding-top:0}.intro-copy p{font-size:12px}.eyebrow{font-size:8px;margin-bottom:20px}.assurances{gap:20px;font-size:10px}.journey-options{padding-top:0;grid-template-columns:1fr;gap:15px;padding-bottom:55px}.journey-card{padding:26px}.journey-card h3{font-size:31px}.card-top{margin-bottom:20px}.journey-card p{font-size:11px}.feedback-section{grid-template-columns:1fr}.form-story{min-height:360px}.form-story>img{object-position:50% 40%}.story-top{top:30px;left:7%}.story-bottom{bottom:32px;left:7%}.story-bottom h2{font-size:39px;margin-bottom:15px}.story-bottom h2 br:nth-child(2){display:none}.story-bottom p{font-size:10px;margin-bottom:0}.story-bottom .eyebrow{position:absolute;bottom:0;right:0;font-size:8px}.tiny-rule{margin-bottom:15px}.form-panel{padding:42px 7% 45px;min-height:665px}.form-panel h2{font-size:44px}.steps{gap:12px}.steps>div{font-size:8px;gap:5px}.steps>div>span{width:18px;height:18px}.field{font-size:11px}.field input,.field textarea{font-size:14px}.stage-toggle label{font-size:10px;padding:13px 9px}.rating{gap:6px}.rating small{font-size:8px}.form-actions .button{gap:15px}.support-band{padding:32px 7%;gap:15px;flex-wrap:wrap;align-items:flex-start}.support-band>svg{width:24px}.support-band>div{width:calc(100% - 42px)}.support-band h3{font-size:26px}.support-band p{font-size:10px}.support-band a{margin-left:39px;font-size:10px}.faq{grid-template-columns:1fr;gap:30px}.faq h2 br{display:none}.faq h2{font-size:40px}.faq-items summary{font-size:12px}.faq-items p{font-size:11px}footer{padding:40px 7% 23px;gap:15px}footer strong{font-size:16px}footer>div:nth-child(2){font-size:10px}footer p{font-size:10px}.privacy h1{font-size:50px}.privacy h2{font-size:30px}.access-page h1{font-size:48px}.admin-shell{display:block}.admin-sidebar{position:static;width:100%;padding:17px 6%;height:auto;display:flex;flex-direction:row;flex-wrap:wrap;gap:10px;align-items:center}.admin-wordmark{font-size:21px;margin:0}.admin-sidebar>.eyebrow{font-size:7px;margin:0 0 0 auto}.admin-sidebar nav{display:flex;width:100%;gap:5px;margin-top:4px}.admin-sidebar nav button{margin:0;padding:10px;font-size:10px}.sidebar-bottom{display:none}.admin-main{margin-left:0;width:100%;padding:22px 5%}.admin-top{margin-bottom:24px}.admin-heading{gap:12px;align-items:start;margin-bottom:25px}.admin-heading h1{font-size:34px}.admin-heading p{font-size:10px}.admin-heading .outline-button{padding:8px;font-size:0;gap:0}.stats{grid-template-columns:1fr 1fr;gap:10px;margin-bottom:25px}.stats>div,.stats>button{padding:17px}.stats strong{font-size:37px}.stats span{font-size:9px}.stats small{font-size:8px}.records-heading{padding:18px}.records h2{font-size:25px}.filters{padding:18px;gap:12px}.filters .check-row{font-size:9px}.records-footer{font-size:8px;padding:14px 18px}.link-section{padding:20px}.new-link{flex-direction:column}.trip-actions .outline-button{font-size:9px}.drawer{padding:25px}.drawer h2{font-size:36px}.toast{left:20px;right:20px;top:15px;font-size:11px}.empty{padding:40px 20px}.empty h3{font-size:26px}.empty .button{font-size:10px;padding:12px 17px}.drawer-actions{gap:10px}.admin-tip{font-size:9px}.desktop{display:none}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*:before,*:after{animation:none!important;transition:none!important}}
/* Journey preferences and quality intelligence */
.service-heading{display:flex;justify-content:space-between;gap:15px;font-size:11px;font-weight:600}.service-heading>span{font-size:8px;color:#7b8774;letter-spacing:1px}.preference-box{padding:23px;background:#f0f3eb;margin-bottom:25px;border-left:2px solid #bbab81}.preference-box .eyebrow{font-size:8px;margin-bottom:14px;letter-spacing:1.6px}.preference-box h3{font-size:29px;margin-bottom:24px}.preference-box legend{font-size:10px}.preference-box .topics button{font-size:9px;padding:8px 10px}.preference-box fieldset{margin-bottom:20px}.preference-box .field:last-of-type{margin-bottom:12px}.pace-options{display:flex;gap:7px;flex-wrap:wrap}.pace-options button{padding:10px;border:1px solid #cbd5c2;background:#fff;font-size:10px;color:#315038;flex:1}.pace-options button.selected{background:#244d3b;color:#fff;border-color:#244d3b}.reflection-card{padding:28px;border:1px solid #cbd5c2;background:#f7f8f2;margin:25px 0}.reflection-card h3{font-size:32px}.reflection-card .eyebrow{font-size:8px;letter-spacing:1.4px}.reflection-score{font-family:var(--serif);font-size:40px;margin-bottom:20px}.reflection-score small{font-size:11px;font-family:var(--sans)}.reflection-row{display:flex;justify-content:space-between;gap:20px;font-size:10px;padding:9px 0;border-bottom:1px solid #dfe5d8}.reflection-row strong{white-space:nowrap}.reflection-card p{font-size:11px;margin-top:18px;margin-bottom:0}.reflection-card blockquote{font-family:var(--serif);font-size:23px;font-style:italic;margin:20px 0;white-space:pre-wrap;overflow-wrap:anywhere}.reflection-card>small{font-size:9px;display:block;margin-top:25px;color:#73856b}.save-reflection{margin-bottom:20px;margin-right:12px}.quality-controls{display:flex;align-items:end;gap:15px;flex-wrap:wrap;margin:0 0 25px}.quality-controls label{display:block;font-size:10px;color:#6d7e60;min-width:150px}.quality-controls select{display:block;width:100%;margin-top:7px;background:white;border:1px solid #ccd6c2;color:#244533;padding:11px;font-size:11px}.quality-controls .outline-button{min-height:40px}.report-masthead{border-bottom:1px solid #d4ddc9;padding-bottom:24px;margin-bottom:25px}.report-masthead .eyebrow{font-size:8px;margin-bottom:13px}.report-masthead h2{font-size:40px;margin-bottom:12px}.report-masthead p{font-size:11px;color:#829071;margin:0}.quality-overview{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-bottom:25px}.quality-overview>div{background:#e9efdf;padding:25px}.quality-overview span{font-size:10px;display:block;color:#6b7d5e}.quality-overview strong{display:block;font:48px var(--serif);margin:12px 0}.quality-overview small{font-size:9px;display:block;color:#7d8a70}.quality-overview strong small{display:inline;font-size:17px}.quality-card{background:white;padding:28px;border:1px solid #d8e0ce;margin-bottom:22px;break-inside:avoid}.quality-title{display:flex;justify-content:space-between;align-items:center}.quality-card .eyebrow{font-size:8px;margin-bottom:12px;letter-spacing:1.5px}.quality-card h3{font-size:31px;margin-bottom:15px}.quality-explainer{font-size:11px;color:#7a8a6c;line-height:1.9;margin:0 0 20px}.service-bars{display:grid;grid-template-columns:1fr 1fr;gap:24px 40px;margin-top:30px}.service-bars>div>div:first-child{display:flex;justify-content:space-between;gap:15px;font-size:11px}.service-bars strong{font-weight:500}.service-bars>div>small{display:block;font-size:9px;color:#859376;margin-top:6px}.bar-track{height:7px;background:#eef2e8;margin-top:10px}.bar-track span{height:7px;background:#56754a;display:block}.insight-note{background:#f0f3e9;padding:16px;font-size:10px;margin:25px 0 0;color:#5d7451}.quality-grid{display:grid;grid-template-columns:1fr 1fr;gap:22px}.quality-grid .quality-card{margin-bottom:0}.quality-grid{margin-bottom:22px}.quality-grid h3{font-size:27px}.count-list{padding:0;list-style:none;margin:20px 0 0}.count-list li{display:flex;justify-content:space-between;align-items:center;border-top:1px solid #e5ebdc;padding:12px 0;font-size:10px;gap:15px}.count-list strong{display:grid;place-items:center;background:#edf2e5;min-width:26px;height:26px;font-size:11px}.followup-counts{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;padding:15px 0 25px}.followup-counts span{font-size:10px;color:#7b8b6d}.followup-counts strong{display:block;font:38px var(--serif);color:#355b2d;margin-bottom:7px}.method-note{font-size:9px;color:#859476;line-height:1.9}.inline-notice{display:flex;align-items:center;gap:10px;color:#49673b;font-size:11px}.quality-card p:last-child{margin-bottom:0}
@media(max-width:760px){.preference-box{padding:20px}.preference-box h3{font-size:28px}.service-heading{font-size:10px}.quality-overview{gap:9px}.quality-overview>div{padding:15px 10px}.quality-overview span{font-size:8px}.quality-overview strong{font-size:36px}.quality-overview small{font-size:8px}.quality-overview strong small{font-size:13px}.quality-grid,.service-bars{grid-template-columns:1fr}.quality-card{padding:22px}.report-masthead h2{font-size:34px}.quality-controls{gap:10px}.quality-controls label{flex:1;min-width:130px}.quality-controls .outline-button{font-size:9px}.followup-counts{gap:15px}.followup-counts span{font-size:8px}.admin-sidebar nav{flex-wrap:wrap}.admin-sidebar nav button{flex:1;white-space:nowrap;font-size:9px}.admin-sidebar nav button svg{width:14px}.reflection-card{padding:22px}.field input,.field textarea,.field select{font-size:16px}}
@media print{body{background:white;color:#173c30}body:has(.success)>header,body:has(.success)>footer,body:has(.success) main>section:not(.feedback-section),body:has(.success) .form-story,body:has(.success) .success>.button,body:has(.success) .save-reflection,body:has(.success) .success>.success-icon{display:none!important}body:has(.success) .feedback-section{display:block;min-height:0}body:has(.success) .form-panel{padding:25px;min-height:0}body:has(.success) .success{padding:0}body:has(.success) .success h2{font-size:32px}body:has(.success) .reflection-card{break-inside:avoid}body:has(.quality-insights) .admin-sidebar,body:has(.quality-insights) .admin-top,body:has(.quality-insights) .admin-heading,body:has(.quality-insights) .quality-controls,body:has(.quality-insights) .inline-notice,body:has(.quality-insights) .toast{display:none!important}body:has(.quality-insights) .admin-main{width:100%;margin:0;padding:0}body:has(.quality-insights) .admin-shell{background:white}body:has(.quality-insights) .quality-card{padding:20px}body:has(.quality-insights) .quality-card h3{font-size:24px}body:has(.quality-insights) .quality-grid{gap:15px}body:has(.quality-insights) .quality-overview>div{border:1px solid #d2dbc7}body:has(.quality-insights) .bar-track{border:1px solid #d2dbc7}body:has(.quality-insights) .bar-track span{print-color-adjust:exact;-webkit-print-color-adjust:exact}body:has(.quality-insights) .report-masthead{padding-bottom:15px}body:has(.quality-insights) .report-masthead h2{font-size:33px}@page{size:A4;margin:14mm}}

.experience-brand{display:flex;flex-direction:column;gap:4px}.experience-brand>span{font-family:var(--serif);font-size:29px;line-height:1;letter-spacing:1px;color:var(--ink)}.experience-brand small{font-size:7px;letter-spacing:1.5px;color:var(--muted)}@media(max-width:760px){.experience-brand>span{font-size:25px}.experience-brand small{font-size:5.5px;letter-spacing:.8px}}

.team-login{width:min(420px,100%);text-align:left;margin:24px auto}.team-login .button{width:100%;justify-content:center}